Our T3 members are available each class period for assistance with Chromebook issues. Problems could include broken screens, OS messages, failure to reboot, damaged keyboards, devices not charging, etc. The team members are trained to solve a variety of problems, but should the device need the assistance of the JCS Techs, it will be taken for repair. This allows the student to become a DAY USER until the device is repaired. For more information visit our Frequently Asked Questions (FAQs) page. Loaners are available from 7:25 a.m.-3 p.m. each day.
What's the process?
When someone turns in a device for repair, here are the normal steps:
A work order is completed on the device by at T3 member, including info on the existing problem.
The library staff documents the details in Destiny on accounts for the student and the device.
The repairs may be completed while the student waits, or the device will be returned to the library when repairs are made.
The in-person student has the option to become a temporary Day User, but the device must be returned by 3 p.m., that same day.
Depending on the damage or other issues, the LMC staff may assign another Chromebook to replace the one being repaired. If repairs can be made quickly for an in-person student, he/she will be contacted to pick up the device in the library.
Should the device be returned to the factory for repairs, another Chromebook will be issued to the student.
For more information, please see Mrs. Timbs.
What is the Topper Tech Team (T3)?
The Topper Tech Team is a group of high school students who have been hand-picked and trained to tutor students, faculty, and staff on the use of Chromebooks, Canvas, Google Suite, Near Pod, and other apps usable in a variety of academic settings. They are also trained to repair broken screens and/or take care of many other issues with the functionality of the devices.
When is the tech team available?
Members of the tech team are available each class period and during lunches in the library. You are free to see them during the school day, as available, (with a hall pass from your teacher), or during your lunch.
Could I join the Topper Tech Team?
If you are interested in becoming a member of the tech team, you should talk to the library staff, tech team, or your counselor. Each year, when registering for classes, T3 will be offered as a one-credit course. The course description can be found in the Program of Studies on the SHHS webpage. Applicants will be required to fill out an application, go through an interview process, and have maintained other necessary requirements including grade point average, attendance, and recommendation from former or current Science Hill teachers. For access to the requirements and application, come by the library for more information.
Last Updated: March 21, 2023