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LBMS Tech Support

Last Updated: 5/3/2021 3:57 PM

Chromebook Replacement Pricing Information:

Chromebook   $202.00

Screen   $31.00 (after the first screen break)

Keyboard   $70.00

Charging Cord   $32.00

 

There are a variety of other damage costs that are assessed by the JCS technicians. Forms are available in the library. Payment for damage may be taken as cash or check (made payable to LBMS) in the library. 

During Remote Learning: If your Chromebook has damage or tech issues that prevent you from using it for your remote instruction, please bring it to the LBMS Library for assistance or replacement. 

You may also contact JCS Tech Help Monday-Friday 10:00 am- 2:00 pm 423-427-3600 email at help@jcschools.org

 

Student and parent will need to complete the Chromebook Usage Agreement and bring it to the library. Ms. Loudermilk or Ms. Herndon will check out the device and charger to you. There is no fee this year, due to Covid-19. Parents must sign the Use Contract prior to or at the time of device deployment. Pleas call the LBMS Main Office for specific times and more information. 

First, check to see if your device is properly charged. There should be a red light that comes on to show it is charging. When the green light appears, the device is fully charged. When the battery is completely dead, it take longer for the device to recharge. If the Chromebook still does not power on, press the power button. If nothing happens, bring the Chromebook to the library for tech team assistance. If your Chromebook starts up with a message "OS Missing", bring the device to the library. Reinstallation of the operating system is necessary. Remote students please contact JCS Tech Help Monday-Friday 10:00 am- 2:00 pm 423-427-3600 email at help@jcschools.org

If you find that you have a broken screen, missing keys, or other physical damage to the device, bring it to the library as soon as possible. The level of damage will be assessed as accidental or malicious and necessary repairs will be made. Broken screens are a common issue due to a number of factors, including but not limited to use without the case, closing the cover with pencil or ear buds on the keyboard, or shoving the device into an already-stuffed backpack. The first broken screen will be covered, but a second broken screen will cost the user $31.00. Other damages will be assessed on an individual basis. 

If you withdraw or transfer to another school, you will be required to return your Chromebook and charger to the library. If you have lost the Chromebook, you will be responsible for the replacement value determined by Johnson City Schools. Currently, the amount is $202.00. 

If you need to replace a missing charger, the cost is $32.00. Cash or check (made out to JC Schools can be given to a member of the library staff. Once payment has been made, you will be given a replacement charger. We cannot accept non school-issued chargers. 

If you left your Chromebook somewhere in the school on accident, first check the main office to see if it has been turned in to lost and found. Check in the library and with the tech team for any devices that have been returned as lost. 

Your parent/guardian will need to complete a police report for the stolen device. Once the report has been filed, bring a copy of the report to the library. 

More questions?

If you have more questions regarding Chromebooks please stop by the library and speak with Ms. Loudermilk or Ms. Herndon. We will be happy to assist you.

 

Last Updated: January 21, 2021