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  • REMINDER:

    The due date for enrolling in Johnson City Schools Health Insurance is June 30th. Help will be available tomorrow (6/24) and Friday (6/25) morning at The Learning Center. Please bring the necessary documents to add your spouse and/or child. If you do not enroll by the end of June, you will not have coverage starting July 1st. The next time you can pick up coverage is October to be effective January 1, 2022. Please call Finance with any questions.

  • 2021-2022 CALENDAR UPDATE:

    The January 4, 2022 in-service day has been moved to May 3, 2022. Students will now return from Winter Break on January 4, 2022, instead of January 5, 2022. May 3, 2022 is now an in-service day for staff. Please visit www.jcschools.org/schoolyearcalendars for more information.

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Remote Technology Support

Last Updated: 11/18/2020 1:31 PM

help@jcschools.org

Phone: (423) 427-3600

Schedule: M-F, 10a.m. - 2p.m.

 

Helpful Tips are below

 

If you are having problems, the Chromebook likely needs a "deep power wash". 

NOTICE: Before you follow these steps please have the password to your home Wi-Fi ready.

1.  Turn on the Chromebook.

2.  Press and hold the following keys 'Esc', 'Refresh', and 'Power' till the screen goes black.

  • The 'Refresh' key is on the top row of keys and looks like an arrow making a circle. 
  • The 'Power' key is on the top row of keys and looks like a circle with a line going down into the top.

3.  When the screen says "Please insert a recovery USB stick or SD card."  Hold the 'Ctrl' key and press the 'd' key.

4.  When the screen says "To turn OS verification OFF..."  Press the 'Enter' key.  Screen will go black.

‚Äč5.  When the screen says "OS verification is OFF..."  Press the 'Enter' key.  The Chromebook will say "OS verification is ON" then cycle through some screens.

6.  When the screen says "Welcome!"  Click 'Let's go'

7.  When the screen says "Connect to network..."  Choose to your home Wi-Fi and type in the password for your Wi-Fi.  Click 'Connect' 

  • If you are doing this at school Click "Add other Wi-Fi network". Set the SSID to   jcsdevices   and security set to   none  . Click 'Connect'

8.  When the screen says "Google terms of service..."  Click 'Accept and continue' 

9.  When the screen says "Enterprise enrollment complete."  Click 'Done'

10. When the screen says "Sign in to your Chromebook..."  Click 'Next'

11. When the screen says "Johnson City Schools..."  Enter your student Username and Password.  Click 'Login'

 

If this does not fix the problem, please call the help desk.