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Library Frequently Asked Questions

Last Updated: 10/28/2020 3:20 PM


What is the Topper Tech Team (T3)?

The tech team is a group of high school students who have been hand-picked and trained to tutor students, faculty, and staff on the use of Chromebooks, Canvas, Google Suite, Near Pod, and other apps usable in a variety of academic settings. They are also trained to repair broken screens and/or take care of many other issues with the functionality of the devices.


When is the tech team available?

Members of the tech team are available each class period and during lunches in the library. You are free to see them during the school day, as available, (with a hall pass from your teacher), or during your lunch shift.


Could I join the Topper Tech Team?

If you are interested in becoming a member of the tech team, you should talk to the library staff, tech team, or JC School technicians. Each year, when registering for classes, T3 will be offered as a one-credit course. The course description can be found in the Program of Studies on the SHHS webpage. Applicants will be required to fill out an online application, go through an interview process, and have maintained other necessary requirements including grade point average, attendance, and recommendation from former or current Science Hill teachers. For access to the requirements and application, scan one of the Topper Tech Team posters around the school prior to registration or come by the library for more information.


As an instructor, how can I utilize the tech team for my classes?

You are welcome to drop by the tech lounge during your planning period or ask a tech team member to come to your room to discuss your technology ideas and/or needs. You can ask a member to look at a new app and/or to assist with the best way to use it. The tech team members can also support your students with use of Canvas, Google Suite, and other learning applications. Tech team members can work in small or large-group settings.


How do I get a Chromebook to keep?

As a student, if you decide to keep a Chromebook during the school year, you and your parents will need to complete the Chromebook Usage Agreement and bring it to the library. Mr. Hoilman or Mrs. Trent will check out the device and charger to you. There is no fee this year, due to Covid-19. Parents must sign the User Contract prior to or at the device deployment. Please call the SHHS Main Office (423.232.2190) for specific times and more information. Homebase teachers are also attempting to contact all families, whether in-person, hybrid, or remote.


As a new student at SHHS during the year, what do I need to do to get a Chromebook?

As a new student, you may have an office/guidance worker walk you through your schedule, give you a quick tour of the school, and bring you by the library. If you have the signed Chromebook User Agreement, a member of the library staff can check out the device and charger to you the same day. (The agreement form is included as part of your New Student Packet.) You will also have a picture taken and your school ID made at the same time. You will be given your username, password, and instructions for using the Single Sign On Portal at when you come to the library.


What if my Chromebook is not working?

First, check to see if your device is properly charged. There should be a red light that comes on to show it is charging. When the green light appears, the device is fully charged. When the battery is completely dead, it may take longer for the device to recharge. Also, because the devices uses a smart charger, the cord should be removed from the outlet every 4-5 charges, in order for it to reactivate.

If the Chromebook still does not power on, press the power and refresh buttons. If nothing happens, bring the Chromebook to the library for tech team assistance.

If your Chromebook starts up with the message “OS MISSING,” bring the device to the library. Reinstallation of the operating system is necessary. If the problem persists, your device may be collected for repair by the technology department. If this occurs, you will be considered a DAY USER and can checkout a LOANER for the rest of the school day. The LOANER device will be available from 7 a.m. until 3 p.m., once you have signed the Day User Agreement. The late fee on a LOANER is $5.00 per day, with a cap at $25.00.

For hybrid/remote learners, you will be given a new issue if extra devices are available.


What do I do if my device becomes damaged?

If you find that you have a broken screen, missing keys, or other physical damage to the device, bring it to the library as soon as possible. The level of damage will be assessed as accidental or malicious and necessary repairs will be made. Broken screens are a common issue due to a number of factors, including but not limited to use without the case, closing the cover with pencil or ear buds on the keyboard, or shoving the device into an already-stuffed backpack. The first broken screen will be covered, but a second broken screen will cost the user $31.00. Other damage will be assessed on an individual basis.


What is a Chromebook Day User?

Day Users are considered to be students who do not take the device home each day or are currently have an item repaired. The LOANER devices are available at the library circulation desk. Prior to checking out a device, a Day User Agreement must be signed with a member of the library staff. Chromebooks must be checked out prior to first period and returned to the library by 3 p.m., each afternoon. The FINE for keeping a Day User/LOANER overnight is $5.00 per day. This amount will cap at $25.00 for the device. It is not the responsibility of the library staff to pick up LOANERS from a student’s classroom at the end of the day!


Who is allowed to check out Chromebook LOANERS?

Day User LOANERS are only available to students who do not have a device or have a device that is being repaired by Johnson City Schools Technology Department. If you have forgotten your Chromebook at home, you are not eligible to check out a Chromebook for your classes.


What happens if I lose my Chromebook or charger?

When you withdraw, transfer to another school, or graduate, you will be required to return your Chromebook and charger to the library. If you have lost the Chromebook, you will be responsible for the replacement value as determined by Johnson City Schools. Currently, the amount is $202.00

If you need to replace a missing charger, the cost is $32.00. Cash or check (made out to JC Schools) can be given to a member of the library staf, or credit card payment can be made online at the SHHS webpage. Please bring a printed copy of the receipt if you choose to pay online. Once payment has been made, you will be given a replacement charger. We cannot accept non school-issued chargers.

If you left your Chromebook somewhere in the school on accident, first check the Main Office, Attendance Office, and check with the custodians to see if it has been turned in to lost and found. Check in the library and with the tech team for any devices that have been returned as lost.


What if my Chromebook has been stolen?

Theft has been an issue this year. First, your parent/guardian will need to complete a police report on the stolen device. Once the report has been filed, bring a copy of the report to the library. At that point, you will either be given a new device or given privileges as a day user.


What happens if I am caught not following the technology policy for the Johnson City School system?

The first offense is a conference with the administrative team. The second offense is to become a Day User. The third offense will cause the student to lose all technology privileges except for testing.


What if I have other questions not addressed here?

Stop by the library and see Mr. Hoilman or Mrs. Trent, or check with a member of the tech team.


Last Updated: October 28, 2020